Reporting An Inaccurate Response, Reference, Or Personalization

📷 SCREENSHOT — Consult response showing the thumbs-up and thumbs-down feedback icons below an AI-generated response

Purpose

This article explains how to flag a response, literature reference, or personalized insight in Jiro that appears inaccurate. Submitting a report gives the Jiro team visibility into accuracy issues and informs ongoing improvements across the platform.

How to Report Inaccurate Content

Feedback controls are available throughout Jiro — on Consult responses, literature references in Discover, and personalized content including Metrics and Spotlights. The steps below apply across all three areas.


  1. Locate the thumbs-up and thumbs-down icons associated with the response, reference, or insight you want to flag. Location of the icons vary depending on the feature - in Consult you will find them at the bottom of the response.
  2. Select the thumbs-down icon.
  3. A feedback panel will open. Select any categories that describe the inaccuracy (optional).
  4. Enter a written comment specifying what appears incorrect (optional).
  5. Submit your feedback.

📷 SCREENSHOT or RECORDING — thumbs-down icon selected with the feedback panel open, showing category options and the comment field

What Happens After You Submit

Your report is received by the Jiro team. Feedback is reviewed to identify recurring accuracy issues and inform improvements to responses, references, and personalized content. Submitting feedback does not immediately update or remove the content you flagged. Individual submissions do not generate a direct response, but patterns across submissions are reviewed by the product team on a regular basis.

Important To Remember

  • The feedback control is available on Consult responses, Discover literature articles, Metrics, and Spotlights through the thumbs up and down icons.
  • Both thumbs up and thumbs down submissions are recorded. Positive feedback is equally useful and helps confirm features are working as intended.
  • Category selection and written comments are optional but increase the usefulness of your report.

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Version History & Approval

Updated: 5/9/2026

Reviewed by: Nkhil Illa, Director of Clinical Product

Approved by: [Name, Title]

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