How Practice Is Personalized

Overview
What Drives Personalization
Personalized Items In Practice
What You Can Control
A Note On Data Availability
Important To Remember
Related Articles

Overview

Your Practice is built to be personalized to you. Your NPI connects claims data and patient encounters to you while your specialty selection determines the pre-configured metrics that appear in the performance section of your practice as well as the peer benchmarking associated with those metrics. This ensures that the signals you see are clinically and operationally relevant to your practice so you can track what matters to your patient population, referral and reimbursement patterns, and operational goals.

What Drives Personalization

Your NPI & Claims History

Your National Provider Identifier (NPI) anchors all personalization in Practice. It ensures your dashboard reflects your specific patient population and practice patterns, not generic benchmarks for all clinicians. Your NPI maps to your diagnoses, procedures, prescriptions, and payer mix from de-identified, aggregated claims data, which forms the foundation for every metric on your dashboard.

Your NPI is set when you join Jiro and cannot be changed. It remains the identifier for all your practice data.

Your Specialty Selection

Your specialty defines your peer group and metrics that are populated prior to your first sign in. All benchmarks on your Practice page are calculated within your specialty cohort, not across all clinicians nationally. This ensures your comparisons are clinically meaningful.

You can update your specialty at any time from your profile page under the clinician tab. Benchmarks will reflect your updated peer group on the next monthly data refresh.

Personalized Items In Practice

Your Spotlights

Spotlights surface notable Metrics in your practice each month. Each week, new Spotlights are generated, distributed, and will remain for four weeks. They fall into three categories:

Peer standing: Your metrics in the top or bottom 15% nationally, by state, or within your facility.
Meaningful trends: Month-over-month change of 10% or greater, or consistent growth across multiple months.
Leaderboard moments: Your ranking in the top percentile nationally or by state for a specific diagnosis, procedure, or prescription category.

The algorithm surfaces distinct stories to avoid surfacing closely related Metrics in the same cycle.

You can dismiss Spotlights that no longer feel relevant. Dismissal does not affect your underlying metrics or benchmarks. Historical Spotlights are saved for reference.

Metrics & Peer Comparisons

Each of the populated Metrics in the Clinical Performance section of Practice provide a personalized statistic for you. Based on the data tied to your NPI. Below the statistic, a peer comparison is provided highlighting how clinicians in your selected specialty perform in the same Metric.

Financial Performance

Referrals, Reimbursements, Denials, and Encounter Coding give you insight into the financial performance of your practice using data linked to your NPI. Each highlights potential opportunities for you to improve your practice's financial standing.

What You Can Control In Practice

Read & Dismissed Spotlights

Your Selected & Favorite Metrics

On your first visit to Practice, the Clinical Performance tab loads Metrics cards pre-selected based on your specialty. You can also select your own set of favorite Metrics in the Metrics Library.

To configure favorites and populated:

Click on the Metrics library gear button on the top right of the Clinical tab.
View the Metrics catalog or sort by category.
To populate a Metric to your Practice, select the check box icon to the left of the Metric name. This will load the Metric into the corresponding category in your Clinical tab.
To favorite a Metric, select the star icon to the right of the Metric name. Your favorite Metric selections will appear in the favorites section of the clinical tab.
You can access your Metrics Library to add, remove, or re-favorite metrics at any time.

All available Metrics remain in your library regardless of favorite status.

Filters

You can adjust what you see on your Clinical Performance tab without affecting your underlying personalization. Filters only change what you are looking at on the Practice page, they do not affect how Metrics or peer comparisons are calculated.

Location: If you practice in more than one setting, your metrics combine activity across all of them by default. Use this filter to focus on a single care location so the numbers reflect just that setting.
Data quality: Real-world data doesn't all arrive at once. A recent encounter can take weeks to months to appear as insurers process and report it, so the most recent months are usually incomplete and can understate your real activity. Turn this filter on to limit the view to periods where enough data has arrived for the numbers to be stable. Turn it off to include the most recent months as well, those figures are still filling in and will rise as more claims come through.
Time period: View your metrics and benchmarks for a specific month. Only the monthly view is currently supported. The ability to select a custom date range is planned for a future release.

A Note On Data Availability

Claims data typically has a lag of up to 6 months. As your claims become available, your dashboard becomes richer and more precise. If you have limited claims history (for example, if you recently joined your organization or changed NPIs), some Metric categories may show fewer data points until sufficient claims volume is processed.

If your Practice appears to have missing data or unexpected numbers, try filtering by data quality to focus on your most complete months, then allow a full monthly refresh cycle. If the issue persists, reach out to support via the help button.

To learn more about how your data refreshes view Time & Refresh Cadence.

Important To Remember

Your NPI determines the claims data that produces statistics for your metrics, the foundational calculation.
Your specialty selection narrows benchmarks to clinicians in your field and populates an initial set of Metrics to your Practice. Modifying your Metrics changes visibility but does not affect the underlying calculations or definitions associated with a specific Metric.
Spotlight preferences control visibility but not underlying calculations or definitions. Spotlights cannot be configured by you, they are automatically generated and surfaced based on the aforementioned triggers.
Dismissing Spotlights or filtering Metrics by time period, location, or data quality changes only what you see not the calculation.
Monthly data refreshes keep your personalization current. As new claims flow in, your Metrics are recalculated with the latest data and new Spotlights are generated. This ensures your Practice page always reflects your most recent patterns.