Getting Help With The Financial Tab
Frequently Asked Questions
Is patient data shown in the Referrals section? No. The Referrals section uses aggregated, de-identified claims data only. No individual patient data is displayed.
Why does my referral data not match my EHR or billing system? Jiro’s referral data comes from claims submitted across the broader healthcare system, not from your internal records. Only referrals where the referring provider is explicitly named on a submitted claim and where the subsequent encounter was completed are captured.
What do the revenue figures represent? Revenue figures are estimates derived from claims data and reflect the estimated financial value based on procedures billed. These are estimates only and will not match your actual collected revenue or billing system totals.
Why does my Referrals view look different from a colleague's? The Referrals section is personalized to your NPI. What you see reflects your specific referral network as captured in claims data. Colleagues in different specialties, geographies, or practice settings will see different data.
What is the difference between the Sent tab, Received and Opportunities tab? The Sent tab shows referrals you have sent to other clinicians and the Received tab shows referrals that have been sent to you from other providers. The Opportunities tab (available to Jiro Pro subscribers) shows patterns of historical market revenue signals among providers similar to you in your area, alongside clinicians who are sending referrals to other providers.
How current is the referral data? Claims data is refreshed monthly. There is typically a lag of six to nine months between when care is delivered and when it appears in the data. The most recent month displayed may be incomplete; a note in the interface will indicate when this is the case.
How current is procedural reimbursement data? Procedural reimbursements use a 12-month rolling window from the most recent complete month of data.
What does the Procedure Reimbursement section show me? It shows your median reimbursement per procedure compared to peers in your specialty and area, broken down by payer. Use it to identify which procedures and payer contracts are reimbursing you below peer medians and to establish a data-backed basis for contract negotiation.
Who can access Procedure Reimbursement? Procedure Reimbursement is available to Jiro Pro subscribers. If you are not on the Pro plan, you will see a paywall in place of the full view. Visit account settings for upgrade options. If you do not manage your own account, contact your account manager.
What data underlies the reimbursement figures? Reimbursement figures are based on allowed amounts from real-world data. They reflect what payers allowed on submitted claims, not your actual collected revenue. These figures will not match your billing system or practice management software.
Why is my Procedure Reimbursement section empty? The section displays an empty state when there is not enough qualifying procedure data to produce a meaningful comparison. This occurs when your procedure volume does not meet the completeness threshold during the assessment window. If you believe this is an error, contact Jiro support.
How current is the procedure reimbursement data? The section covers a rolling 12-month window ending at the most recently completed month. Real-world data has an inherent lag, procedure activity from recent months may not yet appear.
Common Issues
Referrals section shows no data This is expected if your specialty does not typically involve referral workflows or if you have no data. If you believe referral data should be available for your practice, contact Jiro support.
Referral counts appear significantly higher or lower than expected Referral counts reflect completed referrals from claims data only. Adjust the time filter to confirm the correct period is selected. Keep in mind that only explicit, completed referrals with a named referring provider appear in the data. Reach out to Jiro Support at support@jirohealth.com if you have further questions or concerns about the accuracy of your referral counts.
Most recent months appear to be incomplete Claims data has an inherent lag. The interface will note when the most recent period is still accumulating.
A listed provider is unrecognizable Provider names are resolved from reference data and the NPPES registry. A provider's name, organization, or specialty may appear differently than expected due to name variations or system-level affiliations in the underlying data.
Revenue estimates appear inaccurate Estimated revenue is derived from billed procedures in claims data, not actual collections. These figures will not match your practice management system and should be interpreted as directional estimates only.
Opportunities tab is locked or unavailable The Opportunities tab and referrer drill-downs are available to Jiro Pro subscribers. Contact your account manager or visit your account settings for upgrade options.
Error loading the Referrals section Refresh the page. If the issue persists, contact Jiro support with the date and time of the error.
Procedure Reimbursement section is not visible This section is available to Jiro Pro subscribers only. If you do not see it in the Financial Optimization tab, your current plan does not include this feature. Visit your account settings for upgrade options.
Payer breakdown is missing or incomplete for some procedures Some procedures may display limited payer detail if the underlying data does not meet the minimum volume threshold for a reliable breakdown. If you are seeing this consistently across most of your procedures, contact Jiro support.
Reimbursement figures do not match my billing system This is expected. The figures in Jiro reflect allowed amounts from real-world data, not your actual collected revenue. They are directional benchmarks intended to show how your reimbursement compares to peers, not to replicate your billing records.
Error loading the Procedure Reimbursement section Refresh the page. If the issue persists, contact Jiro Support.
Contact Support
If an issue persists after following the steps above, use the help button or contact support via support@jirohealth.com. To access the help button on iOS, click the “More” tab in the bottom right corner of the app, and click “Get help”.
