Notification Settings
- Overview
- When Jiro Sends Notifications
- Notification Categories
- Email vs. Push
- Frequency and Timing
- On the Web vs. iOS
- Important To Remember
- Related Articles
Overview
Notification settings let a physician decide which Jiro updates reach them and on which channel, so Jiro surfaces what matters to a practice without adding noise to a clinical workflow. Preferences are set from the Notifications tab on the Profile page and apply across web and iOS.
When Jiro Sends Notifications
Jiro sends notifications in two ways:
Configurable categories - The categories listed below can each be turned on or off independently for Email and Push. A physician's choices determine whether, and how, they hear about new content in Practice, Consult, Research, and Discover.
Account, security, and system messages - Security-sensitive account changes, billing confirmations, required legal agreement updates, and critical system status changes are sent regardless of notification preferences. These protect account security and platform access, so they are not part of the configurable categories on the Notifications tab.
Notification Categories
The Notifications tab currently includes five categories. Each has its own Email and Push toggle.
|
Category |
What it covers |
| General | Platform updates, new features, and announcements that affect your account. |
| Perks | Shifts in your metrics, benchmark changes, and new Spotlight insights ready for review. |
| CME | Your Consult response is ready, so you can pick the conversation back up without missing a beat. |
Turning a category off stops notifications for that category until the corresponding toggle is turned back on. Email and Push are controlled separately within each category, so a physician can, for example, keep Push on for Consult while receiving Discover updates by Email only.
Email vs. Push
Email is sent to the address on your Jiro account regardless of whether you have the app open.
Push is sent as a device-level notification. On the web, this depends on your browser's notification permission; on iOS, it depends on the notification permission granted to the Jiro app. If that permission has not been granted, Jiro cannot deliver Push notifications to that device even if the category toggle is turned on.
Frequency and Timing
How often a notification arrives depends on the category and the event that triggers it. Some notifications fire once for a specific event (for example, a Consult response becoming available); others are sent on a recurring schedule (for example, a weekly summary of new Discover content). Delivery may be instant or batched on a schedule, depending on the notification type.
On the Web vs. iOS
On the Web
Push notifications may appear in your browser or system tray, depending on your browser and operating system. Unread notifications are also indicated with badges in the Jiro navigation while you work.
Allowing notifications on the web: The first time Jiro requests permission, your browser shows a prompt asking whether to allow notifications from Jiro. Selecting "Allow" enables Push delivery for any category turned on in your Notifications tab.
If that prompt was dismissed or blocked, permission can be re-enabled from your browser's site settings:
- Click the icon to the left of the address bar (a lock or site information icon, depending on your browser).
- Locate the "Notifications" permission for the site.
- Set it to "On or "Allow".
- Refresh the page.
The exact wording and location of this control vary by browser (Chrome, Safari, Edge, and Firefox each label it slightly differently), but all manage site notification permission from a similar site settings menu.
On iOS
Push notifications can appear on your lock screen and in the system notification center. Selecting a notification opens the relevant part of Jiro directly, for example, a Discover notification opens the Discover tab. Supported devices may also show an app icon badge with your unread count.
Allowing notifications on iOS: The first time the app opens, Jiro shows a native prompt to turn on notifications, with "Allow" and "Not Now" options. Selecting "Allow" enables Push delivery for any category turned on in your Notifications tab.
If "Not Now" was selected, or notifications were turned off since, permission can be re-enabled from device settings:
- Open the iOS Settings app.
- Scroll down and select "Apps".
- Select “Jiro”.
- Select "Notifications".
- Turn on "Allow Notifications".
- Toggle how you want Notifications to display on your device
Important To Remember
- Push delivery always requires both device-level permission (above) and the matching category toggle enabled in your Jiro Notifications tab.
- If Push notifications are not arriving, confirm permission is granted at the device or browser level as well as in your Notifications tab.
- Certain notifications cannot be toggled off including security-sensitive account changes, billing confirmations, required legal agreement updates, and critical system status changes.
- Email notifications are delivered regardless of device, Push notifications are device level and require device-specific permissions.