Getting Help With Notifications
Frequently Asked Questions
Do notifications contain PHI or sensitive clinical details? Jiro minimizes protected health information in notification banners. Push notifications use summary-level content only.
How does Jiro handle notification service disruptions? In the event of a disruption affecting notifications or other core features, Jiro uses in-app banners or system messages to communicate status once services are restored.
How do notifications behave on a shared workstation? Notifications are tied to the signed-in account. On shared workstations, sign out or lock your screen when not in use to prevent unauthorized access to account activity.
Can I view a history of past notifications? [NEEDS CONTENT: confirm whether a notification history view exists in the app, and if so, where to access it. Note that some notifications expire over time.]
Why do notifications appear differently on iOS versus desktop? Notifications follow platform-native formatting standards. iOS and desktop browsers use distinct layout and interaction patterns, which may result in visual differences in how notifications are displayed.
Common Issues
Not receiving notifications Verify device and system-level notification permissions for Jiro . Confirm you are signed in and have an active network connection.
Receiving too many notifications Adjust notification preferences in your device settings and within the Jiro app. Disable categories you do not need or switch to in-app notifications only.
Denied notifications but still receiving some Certain notifications are required for compliance and legal purposes and cannot be disabled from within the app.
Notifications are delayed or arrive in batches Check your network connection and confirm your device is not in a focus or do-not-disturb mode. Verify that Jiro is permitted to run in the background on your device.
Receiving notifications on only one device Notification permissions are device-specific. Verify that permissions are enabled consistently across all devices where you use Jiro .
Changed notification preferences but still receiving previously disabled types Notifications already queued before a preference change may still deliver. Allow a brief period for the existing queue to clear before expecting the change to take effect.
Not receiving email notifications Confirm that email notifications are enabled in your account settings and check your spam or junk folder. If the issue continues, contact Jiro Helth support with your registered email address.
Contact Support
If an issue persists after following the steps above, use the help button or contact support via support@jirohealth.com.