Contact Us
- Overview
- Using the Help Button On The Web
- Using the Help Button On iOS
- Sending an Email to Support
- What to Expect After Submitting
- Related Articles
Overview
Two contact methods are available when you need assistance from the Jiro support team: the Help Button, accessible directly within Jiro, and via email at support@jirohealth.com.
Using The Help Button On The Web
The help button provides access to the Jiro support team without leaving your workflow. Through the help button, you can ask questions about Jiro or submit a ticket to support.
- Click on the Blue “?” icon in the bottom right corner of the screen. This will expand a pop-up on the right side of your screen.
- Start typing in the “How do I…” field.
- Enter a subject and describe your question or issue.
- Press the “↑” arrow to begin a conversation.
- Click or type “I still need help” if you need additional help.
- Click “Email” if you would like a member of the product services team to follow up with you directly.
Using The Help Button On iOS
- Click on “More” at the bottom of your screen.
- Click “Get help” from the More menu. This will expand a pop-up on the right side of your screen.
- Enter a subject and describe your question or issue.
- Press the “↑” arrow to begin a conversation.
- Click or type “I still need help” if you need additional help.
- Click “Email” if you would like a member of the product services team to follow up with you directly.
Sending an Email to Support
If you do not currently have Jiro open and would like to ask a question or provide some feedback, we would love to hear from you. You can send an email directly to support@jirohealth.com. Include a clear description of your question or feedback, along with any relevant context that will help the support team respond.
What to Expect After Submitting
After submitting a request through the help button or by email, a confirmation email will be sent to your address on file. A member of the Jiro support team will follow up via email. We will keep your request open until your issue is resolved or if we have not received a response from you within five business days. If at any time you would like to re-open a previously submitted issue, post a new reply in the email thread. Doing so automatically re-opens your ticket and brings it to the attention of Jiro’s support team.