Contact Us
- Overview
- Using the Help Button
- Sending an Email to Support
- What to Expect After Submitting
- Related Articles
Overview
Two contact methods are available when you need assistance from the Jiro support team: Help Button, accessible directly within Jiro, and email at support@jirohealth.com.
Using the Help Button
The Help Scout Beacon provides direct access to the Jiro support team from within the app. Use this method to submit a ticket without leaving your workflow. The location of the Help Button varies depending on the device you are using to access Jiro.
From your Web Browser
- Click on the Blue “?” icon in the bottom right corner of the screen. This will expand a pop-up on the right side of your screen.
- Start typing in the “How do I…” field.
- Enter a subject and describe your question or issue.
- Press the “↑” arrow to begin a conversation.
- Click or type “I still need help” if you need additional help.
- Click “Email” if you would like a member of the product services team to follow up with you directly.
From your iOS Device
- Click on “More” at the bottom of your screen.
- Click “Get help” from the More menu. This will expand a pop-up on the right side of your screen.
- Enter a subject and describe your question or issue.
- Press the “↑” arrow to begin a conversation.
- Click or type “I still need help” if you need additional help.
- Click “Email” if you would like a member of the product services team to follow up with you directly.
Sending an Email to Support
If you do not currently have Jiro open and would like to ask a question or provide some feedback, we would love to hear from you. You can send an email directly to support@jirohealth.com. Include a clear description of your question or feedback, along with any relevant context that will help the support team respond.
What to Expect After Submitting
After submitting a request through the Beacon or by email, a confirmation email will be sent to your address on file. A member of the Jiro support team will follow up promptly via email. We will keep your request open until your issue is resolved or if we have not received a response from you within five business days. If at any time you would like to re-open a previously submitted issue, post a new reply in the email thread. Doing so automatically re-opens your ticket and brings it to the attention of Jiro’s support team.