Getting Help With Spotlights
- Frequently Asked Questions
- Common Issues
- Giving Feedback on Spotlights
- Contact Support
- Related Articles
Frequently Asked Questions
How are Spotlights different from Metrics? Spotlights are highlighted Metrics, based on existing Metrics that you can view. They are generated each week based on what is statistically notable in your data.
Can I choose which Spotlights appear in my feed? No. Spotlights are system-selected based on your real-world data. You can dismiss individual Spotlights and provide feedback, but you cannot configure which types of Spotlights appear.
How often will I see new Spotlights? At least 1 new Spotlight will be added to your feed each week. Each Spotlight expires four weeks after being surfaced.
Why does my feed show fewer Spotlights than expected? If you do not have data, Spotlights will not appear for you. If your data does not meet the completeness threshold for a given period, fewer Spotlights will be generated. This is more common early in your use of Jiro Health or when claims data for a particular period is incomplete. Coverage improves as more data accumulates.
Do Spotlights account for my subspecialty? Spotlights use your self-selected specialty and geographic location to determine peer groups . Use thumbs down feedback to flag Spotlights that appear misaligned with your practice.
Are Spotlights affected by the Complete/Recent data toggle? No. The Complete/Recent/Latest toggles affects Metrics only. Spotlights use a fixed data view.
Common Issues
No Spotlights appear in the feed Spotlights should generate minutes after sign up and logging in for the first time if you have sufficient claims data. If Spotlights still do not appear after 24 hours of active use, contact support.
Spotlights appear outdated Each Spotlight shows the time window it refers to on the card.
Accidentally dismissed a Spotlight Dismissing a Spotlight does not permanently remove it. Scroll to the end of your feed and select the dismissed card to undo the dismissal.
A Spotlight appears inaccurate or irrelevant Use the thumbs down option to flag the Spotlight. Feedback is used to improve the relevance and accuracy of future selections, though it does not immediately change the current feed.
Feed has not updated recently Check back in a few days. If your feed remains static for more than two weeks, contact support.
Contact Support
If an issue persists after following the steps above, use the help button or contact support via support@jirohealth.com. To access the help button on iOS, click the “More” tab in the bottom right corner of the app, and click “Get help”.