Getting Help With Spotlights

[SCREENSHOT — Spotlights feed in Jiro Health showing Spotlight cards with feedback options]

Frequently Asked Questions
Common Issues
Giving Feedback on Spotlights
Contact Support
Related Articles

Frequently Asked Questions

How are Spotlights different from Metrics? Spotlights are highlighted Metrics, based on existing Metrics that you can view. They are generated each week based on what is statistically notable in your data.

Can I choose which Spotlights appear in my feed? No. Spotlights are system-selected based on your real-world data. You can dismiss individual Spotlights and provide feedback, but you cannot configure which types of Spotlights appear.

How often will I see new Spotlights? At least 1 new Spotlight will be added to your feed each week. Each Spotlight expires four weeks after being surfaced.

Why does my feed show fewer Spotlights than expected? If you do not have data, Spotlights will not appear for you. If your data does not meet the completeness threshold for a given period, fewer Spotlights will be generated. This is more common early in your use of Jiro Health or when claims data for a particular period is incomplete. Coverage improves as more data accumulates.

Do Spotlights account for my subspecialty? Spotlights use your self-selected specialty and geographic location to determine peer groups . Use thumbs down feedback to flag Spotlights that appear misaligned with your practice.

Are Spotlights affected by the Complete/Recent data toggle? No. The Complete/Recent toggle affects Metrics only. Spotlights use a fixed data view.

Common Issues

No Spotlights appear in the feed Allow up to 24 hours after sign-up for the initial Spotlights to generate. If Spotlights still do not appear after a week of active use, contact support.

Spotlights appear outdated Each Spotlight shows the timewindow it refers to on the card.

Accidentally dismissed a Spotlight Dismissing a Spotlight does not permanently remove it. Scroll to the end of your feed and select the dismissed card to undo the dismissal.

A Spotlight appears inaccurate or irrelevant Use the thumbs down option to flag the Spotlight. Feedback is used to improve the relevance and accuracy of future selections, though it does not immediately change the current feed.

Feed has not updated recently Check back in a few days. If your feed remains static for more than two weeks, contact support.

Giving Feedback on Spotlights

Feedback options are available directly on each Spotlight card:

Thumbs up: Marks the Spotlight as useful or accurate.
Thumbs down: Marks the Spotlight as not useful, inaccurate, or irrelevant to your practice. You may be prompted to add an optional note.
Dismiss: Moves the Spotlight to the end of the carousel. This action can be undone.

Feedback is used to improve future Spotlight selections. It does not immediately change which Spotlights appear in your current feed.

Contact Support

If an issue persists after following the steps above, use the in-app feedback button or contact support via support@jirohealth.com.

Version History

Updated: May 6, 2026

Reviewed by: Claude, Help Scout Docs Reviewer

Approved by: [Name, Title]