Getting Help With Discover
[SCREENSHOT — Discover feed in Jiro showing article cards and filter options]
Frequently Asked Questions
How often is Discover updated? Your feed refreshes on a rolling weekly cadence based on your sign-up date. You will be notified via push and/or email notifications if enabled.
How can I share a Discover article? Discover summaries do not currently offer a direct share button.
Can I search for specific topics? Yes. Use the search bar and filters at the top of the Discover tab. You can filter by topic, content type, read status, and date range.
Does using Discover count toward CME? Yes. Each reviewed summary earns 0.25 AMA PRA Category 1 credit(s)™ once you scroll to the bottom of the article and complete the attestation statement.
How is my feed personalized? Your feed is built from your NPI, specialty, and engagement patterns within Jiro. As your activity and real-world data accumulate, the feed becomes more targeted to your practice.
Can I revisit articles I have already read? Yes. Use the “available” filter to access previously viewed articles.
How do I give feedback on an article? Open the article and select thumbs up or thumbs down. Thumbs down surfaces an optional comment field — additional context helps refine your feed more precisely.
What databases does Discover use? We use a combination of sources starting with our licensed content partners NEJM and Wolters Kluwer, plus PubMed, and other medical textbooks, podcast and video creators, as well as major news outlets.
Will I be notified when new research is available? Yes, via in-app badge indicators. Email notifications are also available if enabled in your notification settings.
Why did the same article appear twice in my feed? Occasional duplicates may appear due to the data pipeline or feed refresh process. Use the thumbs down feedback to flag the duplicate.
Common Issues
Feed is empty. Your data pipeline initializes at sign-up and may take up to 20 minutes to generate your first articles. If the feed remains empty after 10 minutes of activity, use the help beacon to contact support.
Articles are not relevant to my practice. Use thumbs down to signal irrelevant content and give feedback on what you see. Apply filters to narrow your results.
Filters are not working. Navigate away from Discover and return to reset the view. Note that filters reset automatically when you refresh the page. If the issue continues, contact Jiro support.
Not receiving email notifications. Verify that email notifications are enabled in your notification settings and check your spam or junk folder.
CME is not tracking. CME credit requires opening the full article summary, scrolling to the bottom, and completing the acknowledgement and attestation statement. If credit is still not reflected after completing these steps, contact support with the article title and approximate date of completion.
A summary appears inaccurate. Use thumbs down and add an optional comment describing the concern. The Jiro team reviews all submitted feedback.
Feed has very few articles. If your claims data is limited or your NPI is newly registered, your feed may initially reflect specialty-level content rather than individual practice patterns. Feed volume and relevance improve as data and feedback accumulate.
Contact Support
If an issue persists after following the steps above, use the in-app feedback button or contact support through your organization's designated channel.
Related Articles
Version History
Updated: 5/9/2026
Reviewed by: Nikhil Illa, Director of Clinical Product
Approved by: [Name, Title]