Getting Help With Research
[SCREENSHOT — Insights tab in Jiro showing Insight cards with feedback buttons]
Frequently Asked Questions
How is my data kept private and secure? Your data is handled in compliance with HIPAA. All data is encrypted in transit and at rest.
How are peers defined in the peer comparison view? Peers are physicians in your specialty and region. Training level and job setting are used when data is available.
What is the difference between Insights and Spotlights? Spotlights highlight specific data points where you stand out in a particular metric. Insights surface broader patterns in your practice and outcomes compared to peers in your specialty.
How do I give feedback on an Insight? Each Insight card includes a feedback option. You can flag an Insight as incorrect, unclear, or not relevant. All feedback is reviewed and used to improve Insight quality.
How do I know if an Insight is based on sufficient data? Each Insight card includes a deep-dive view that shows the supporting data, methodology, and data volume behind the finding.
Common Issues
Insights tab is empty The Insights pipeline initializes at sign-up and may take up to 20 minutes to generate your first findings. If the tab remains empty after 24 hours, contact support.
An Insight appears incorrect Select the thumbs down icon on an Insight to flag it. While optional, written comments and category selection increase the usefulness of your feedback. Your feedback is reviewed to improve Insight quality.
No peer comparison data is visible Peer comparisons require sufficient data from physicians in your specialty and region. If peer data is not yet available, this section will be absent from the Insight.
Insights have not updated recently Insights refresh at minimum every two weeks. If your feed has not updated in more than two weeks, contact support.
Received an email about an Insight but cannot locate it Make sure you're signed in to the account associated with your NPI. If you still can't locate the Insight, contact support.
Contact Support
If an issue persists, use the in-app feedback button or contact your organization's Jiro support channel.
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Version History
Updated: May 7, 2026
Reviewed by: Claude, Help Scout Docs Reviewer
Approved by: [Name, Title]